We always strive to make your candy/snacks purchasing experience as satisfying as possible, but sometimes mistakes can happen. Our returns policy is here to help you identify what your issues are and what the correct process is to get it resolved quickly so you can get back to eating some yummy candies!
All returns/refund requests within 30 business days of receipt of your order (determined by postal tracking) due to health regulations, any food products must be unused, unopened and have packaging or seals intact.
Refunds for returns exclude shipping costs, and the customer is responsible for the shipping cost of the products back to us in their original condition.
Please send your returns to the following address (please contact us before you send it back so we can look out for your return in the post)
CNR CANDY AND SWEETS
SHOP 2, 97 BLACKALL TERRACE
NAMBOUR QLD 4560
Please take care when placing an order and keep in mind the following (if you have any concerns or specific requirements, please contact us before you place your order)
- Taste: manufacturers at times may change their recipes slightly which can alter the taste of their products
- Brands Different brands of products will have different flavours, colours and textures of the same product please let us know if you are after a certain brand or if you are unsure with the brand we carry and we will support you in getting the answers you need.
- Hot Weather: if it is warm in your area, stay away from heat sensitive products as we do not refund for melting! We will do our best to stop the products getting affected by the heat we will provide a free ice pack with any chocolate order you can also purchase ice packs if necessary. But this will not guarantee your order will not be affected by the heat and as CNR Candy And Sweets have no control over how the postage companys stores parcels in post. we have a zero refund policy if parcels get damgaed in post due to hot weather.
CNR CANDY AND SWEETS MISTAKES: We always strive not to have any mistakes, but mistakes may happens please let us know as soon as you notice them (within 5 business days after receiving your order). Our friendly team will be happy to assist you and get the mistakes rectified.
If for some reason customer need to cancel their order, please contact CNR Candy And Sweets ASAP as long as your order has not been shipped CNR Candy And Sweets can give the customer a full refund, but if the order has been shipped CNR Candy And Sweets will need customer to return their products unopened, undamaged and seals still intact and CNR Candy And Sweets will be able to refund for the products once they are received but CNR Candy And Sweets will not be able to refund shipping to the customer and the customer will have to pay for return shipping cost.
If the customers parcel arrives damaged please take photos of the parcel how the customer received it and of the damaged goods and send them to CNR Candy And Sweets at email@example.com within 24hrs after receiving your parcel so we can lodge an investigation with the courier, CNR Candy And Sweets we will need these to process the Customer claim. CNR Candy And Sweets has the rights to refuse any claim if warranted and if these tasks are not met. If your product is damaged by heat we do not cover this for any reason as mentioned above.
INCORRECT SHIPPING ADDRESS OR NON-COLLECTION OF PACKAGE:
If the customer provides the wrong address when placing an order or if the postage/shipping company leaves a calling card that is not responded to, the following shall apply:
- If the order is returned to CNR Candy And Sweets in good condition: customer will be responsible for full cost of shipping and will get a refund for the products ordered minis the shipping cost.
- If the package is not returned as it was sent to the wrong address entered by the customer the order will not be refunded.
- If the package is returned to CNR Candy And Sweets damaged we will make a claim with the courier and any costs that get recovered will be refunded to the customer(if no costs are recovered than there will be no refund) minis the postage cost which is to be paid by the customer.
INCORRECTLY ORDERED ITEMS:
We have a 30 days money back satisfaction guarantee (not included in the 30 day money back guarantee is any product that is sold as a clearance short date/past best before date mentioned in title or products affected by heat) for all other items you have a 30 day money money back guarantee, you will need to pay for return postage and the item must be unopened, not damaged and all seals intact. The refund does not include the shipping price or the return shipping.
HOT WEATHER ISSUES
In the event of hot weather damaging the product, CNR Candy And Sweets does not give refunds for any occasion, please be mindful when placing your orders on how far it must travel from Queensland, Sunshine Coast to your destination and the weather it is travelling in. We will do our best to keep your product from being affected by the weather if you order a chocolate line we will include a free icepack and extra padding where possible, if you are unsure we can give you advice but if our product is affected by the weather their will be no refunds.
DELIVERY TIMING ISSUES:
Orders are posted ASAP after receiving your orders please be mindful their can be delays with the postal services if you need your order by a certain day, please contact CNR Candy And Sweets and I might be able to send your order by express Post, if that is the case their will be an extra charge to change it to express post which will be charged to the customer. Otherwise, all orders are sent by regular post.
We cannot unfortunately accept returns on special orders that are ordered for a customer as these products are not part of our range and will need to be made or special order for the customer.
In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within two business days of physical receipt as determined b the postal tracking we will compare items ordered as well as physical weight of the package and issue a refund accordingly
REFUSAL OF A PACKAGE
If parcels are refused, original and shipping costs will be charged to the purchaser’s original form of payment, what is left will be refunded to the customer.
DISPATCH AND DELIVERIES POLICY
All order will be dispatch same or next business day, their might be times due to technical difficulties that this might not happen, when these occurrences happen be assured we will post your order as soon as possible. We charge a flat rate of $10.00 per order no matter how much you order. All our parcels are sent by regular post by Australia Post or a Courier.
Terms & Conditions
Welcome to CNR Candy And Sweets website (“Site”). Please review the following terms and conditions that govern your use of our Site (the “Agreement”). We may, without prior notice and at any time, change the terms that govern your use of our Site. Your use of our Site following any such changes constitutes you to agreement to follow and be bound by the terms as changed.
If you don’t agree to these terms and conditions, please do not use our website.
By using this website, you are bound by these terms and conditions which form a legally binding contract between you and CNR Candy And Sweets ABN 58 812 021 662
COPYRIGHT, TRADE MARKS AND OWNERSHIP OF RIGHTS
The copyright, trademarks and other intellectual property rights contained within this site are owned by CNR Candy And Sweets or their respective companies and unless authorised, the use or misuse of them is forbidden.
SITE CONTENTS & USE
Unless otherwise noted, all materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, trade dress and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by CNR Candy And Sweets, The Content of the Site, and the Site as a whole, is intended solely for personal, non-commercial use by the users of our Site. You may download, print, post and store selected portions of the Content for personal, non-commercial purposes, provided you do not modify or alter the Content in any way or delete or change any copyright or trademark notice. No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents or the Site.
As a condition of your use of this Site, you warrant to CNR Candy And Sweets that you will not use the Site for any purpose that is unlawful or prohibited by these Terms & Conditions. Activities including, but not limited to, tampering with the Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Site are prohibited. In choosing to access the Site, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations.
CNR Candy And Sweets reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided.
If you use this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You acknowledge that CNR Candy And Sweets is not responsible for third party access to your account. CNR Candy And Sweets reserves the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.
USER COMMENTS, FEEDBACK & BLOG ENTERIES All comments, feedback, notes, messages, ideas, suggestions or other communications submitted or offered to CNR Candy And Sweets through this Site or offered in connection with your use of this Site whether disclosed online, by email, by post mail or otherwise (collectively, “Comments”) shall be and remain the exclusive property of CNR Candy And Sweets. Your submission of any such Comments shall constitute an assignment to CNR Candy And Sweets of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. CNR Candy And Sweets will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us. CNR Candy And Sweets has the right but not the obligation to monitor and edit or remove any Comments. You agree your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree your Comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead CNR Candy And Sweets or third parties as to the origin of any Comments. You are solely responsible for any Comments you make and their accuracy. CNR Candy And Sweets takes no responsibility and assumes no liability for any Comments posted by you or any third party.
AVAILABILITY, ERRORS & INACURRACIES
Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order). Products displayed may be out-of-stock or discontinued, and prices are subject to change. We apologize for any inconvenience this may cause you.
We may at times not have available the quantity of product you have purchased due to supplier delivery delays, inventory discrepancies or any number of other factors. If this is the case with your order, we will contact you firstly via phone and then email using the contact details you have provided when placing your order to determine if you would like to wait for the product to arrive, substitute for a similar product or request a refund for the shortfall in product. We will try multiple times to contact you over a period of 48hrs, we will refund the product from your order so we can ship the balance of your order without delay.
LINKS TO OTHER WEBSITES & SERVICES
The Site may contain links to websites of third parties, outside services and resources, the availability and content of which CNR Candy And Sweets does not control. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource. CNR Candy And Sweets has no responsibility for the linked sites nor does linking constitute an endorsement of any kind. Links are provided solely for the convenience and information of the Site’s users and your use of third-party sites is at your own risk.
YOUR USE OF THE SITE IS AT YOUR SOLE RISK, AND YOU ASSUME FULL RESPONSIBILITY FOR ANY COSTS ASSOCIATED WITH YOUR USE OF THE SITE. CNR CANDY AND SWEETS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THE SITE.
As a condition of your use of the Site, you agree to defend, indemnify and hold CNR Candy And Sweets , and its respective employees, directors, officers, agents, vendors and suppliers harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site including without limitation any Comments submitted by you and/or your breach of any representation, warranty, or other provision of the Agreement.
This Site is operated by CNR Candy And Sweets in Queensland. This Agreement shall be construed in accordance with the laws of the State of Queensland, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Queensland.
You may terminate this Agreement at any time. CNR Candy And Sweets also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purpose
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.